Frequently asked questions (FAQs)
CrimCheck does not use AI to process your information or in the processing of checks. Our ethical, secure screening is backed by 20 years of experience, responsive local support, and Not-For-Profit values that put people, integrity and trust at the centre of everything we do.
Our Privacy Policy is available here.
CrimCheck is accredited by the Australian Criminal Intelligence Commission (ACIC) and have an ISO 27001:2022 accreditation, meaning your information is secure.
Employment Checks for Individuals $60.00 (base cost including GST)
Volunteer/Student Checks for Individuals $23.10 (base cost including GST)
These costs include a digital copy of your police check Certificate. A print & post option for a physical copy of your police check Certificate is available for an additional $6.00 (including GST). Simply select this option when processing your check.
Before you begin, please ensure you have all your ID documents ready.
Looking for a business solution? We offer tailored B2B pricing designed to meet the needs of Organisations, Teams, and Enterprise customers. Contact us to find the right fit for your requirements.
Yes. You can combine multiple check types for example a National police check with an International police check. To find out more please contact us.
Our Board is made up of eight dedicated Volunteers who generously contribute their time, expertise, and Professional insight to guide our Not-For-Profit Organisation. Their leadership helps ensure we remain effective, accountable, and true to our purpose.
CrimCheck began back in 2006 and for almost two decades, CrimCheck has helped Organisations make informed hiring decisions through secure and reliable background checks. At the same time, every check contributes to programs that support vulnerable members of the Community.
When you choose CrimCheck, you're choosing a provider that combines trusted screening with genuine social impact.
CrimCheck is a registered Not-For-Profit and Charity Organisation registered to the Australian Charities and Not-For-Profits Commission (ACNC).
For almost two decades, CrimCheck has helped Organisations make informed hiring decisions through secure and reliable background checks.At the same time, every check contributes to programs that support vulnerable members of the Community.
When you choose CrimCheck, you're choosing a provider that combines trusted screening with genuine social impact.
CrimCheck is accredited by The Australian Criminal Intelligence Commission (ACIC) to help you apply for and submit a Nationally Coordinated Criminal History Check (check), commonly know as a police check. We are entrusted with direct access to the National Police Checking Service (NPCS) and play a vital role to help safeguard the Australian community.
This depends on the role and your employer's requirements. Some positions require you to disclose certain criminal history, while others do not. If you're unsure, check the job requirements or speak directly with your employer. Being honest and upfront about your circumstances can help build trust with a prospective employer.
A criminal record does not automatically prevent someone from working or volunteering. Employers and organisations generally assess any disclosed information based on its relevance to the role and any applicable legal or regulatory requirements.
Most often, the Employer the cost a police check. But this is not always necessarily the case. Certain Organisations need Applicants to pay for their own police checks so if you are applying for a job or volunteer position it is best to verify who covers the cost of the police check with your Employer or Organisation.
Applicants must generally supply four identification documents in accordance with ACIC identity verification requirements. This typically includes one Commencement of Identity document, one Primary Use in the Community document, and two Secondary documents.
Yes. As an ACIC-accredited police check provider, CrimCheck adheres strictly to the Privacy Act 1988. All applicant data is encrypted, stored entirely within Australia, and never sent offshore for processing.
An NCCHC is most commonly used for employment, volunteering, licensing, registration, and workforce screening. An Australian Federal Police (AFP) Check is generally required for immigration, citizenship, visa applications, or specific Commonwealth Government positions.
Information is sourced through the National Police checking Service database, a secure National system that gathers criminal history information from police jurisdictions across Australia.
A police check does not have an official expiry date. It is considered a point-in-time check that reflects criminal history information available on the date of issue. Many Organisations choose to renew checks every one to three years as part of their ongoing compliance requirements.
The majority of Nationally Coordinated Criminal History Checks are returned within minutes of final lodgment through the CrimCheck portal. Some checks are referred for manual review by police agencies and can take between 2 and 15 business days.
Organisations can direct Applicants to traditional channels such as police stations or participating post offices, which often involve paperwork and longer turnaround times. Alternatively, Businesses can partner with an ACIC-accredited online provider such as CrimCheck and manage police checks through a streamlined digital platform that removes administrative friction.
As each country has their own regulations and policies for how checks should be processed the cost can vary significantly. For pricing details please get in touch with us.
As each country has their own policies and regulations regarding police checks there is no set time frame for how long a check will take and It will be largely dependent on the country the check is coming from. On average checks take between 7 and 21 business days (New Zealand should be same day) so allow plenty of time when you are applying for an International Police Check.
Most financial checks are returned within a few business days. More complex requests may take longer depending on the data sources required.
A criminal record does not automatically prevent someone from working or volunteering. Employers and Organisations assess any disclosed information based on its relevance to the role and any applicable legal or regulatory requirements. If you feel that the information included in your results is not correct, you can lodge a dispute by contacting us.
A WWCC assesses whether a person can legally work with children and typically provides a pass or fail outcome. A police clearance (or police check) can provide information about disclosable criminal history, giving employers a more comprehensive picture when assessing candidates.
We understand speed matters, that's why the majority of our checks are returned within minutes of final lodgment, helping you make faster decisions without compromising on accuracy or compliance.
Unlike the days of postage Nationally Coordinated Criminal History Checks, online checks can now be completed much more quickly. In the majority of cases, a police check can be returned within minutes of final lodgment. This can be extended due to issues such as people with common names and information, as it takes longer to ensure that the results are appropriate for that person only.
Nationally Coordinated Criminal History Checks are conducted via all State and Federal Police Agencies, but even though this seems like a lot of work, CrimCheck’s streamlined processes can ensure a fast and accurate report.
Just make sure your documents are current and the photos or scans you upload are clear and easy to read. Take photos in good lighting, make sure all four corners of the document are visible, and check that text isn't blurry or cut off. You'll need to provide one commencement document (like a birth certificate or passport), one primary use document (like a driver's licence), and one secondary document (like a Medicare card). Our system will guide you through exactly what's needed when you start your application. Refer to our Identity Types Page for more detailed information.
The actual verification through IDMatch happens in seconds. Once you've uploaded your documents through our secure portal, the system checks them against government databases almost instantly. If everything matches up, your identity is confirmed and your police check application moves straight through to processing. Most people receive their police check results within 1-2 business days from the time they submit their application.
While Volunteer and Employee Nationally Coordinated Criminal History Checks (NCCHCs) provide the same type of information, the cost structure differs.
Volunteer checks are typically offered at a reduced rate, reflecting the non-paid nature of the role. In many cases, Organisations will cover the cost of the check on behalf of their volunteers. It is recommended that volunteers confirm with their Organisation whether the Nationally Coordinated Criminal History Check fee will be covered, or if they are expected to pay for it themselves.
CrimCheck Volunteer Check Cost $23.10 base cost
Most checks will be returned almost instantly or within minutes of final lodgment. However some checks may take longer than this so please allow up to 10 business days when completing your check.
A NCCHC is a moment in time check so it is only accurate up to the time it is completed and will not be updated with any new information, because of this the check has no expiry it just depends how frequently the Company or Organisation wants the check updated.
Yes, a Nationally Coordinated Criminal History Check is the same as a national police check. They both refer to the same police records. These checks can also be referred to as police clearance and national clearance certificates.
Your results will show one of two outcomes: Disclosable Court Outcome (DCO) or No Disclosable Court Outcome (NDCO). Think of these as a simple yes or no—either there's a criminal history recorded, or there isn't.If your result shows NDCO, it means you have no disclosable criminal history on record.
If your result shows DCO, your certificate will include details of any disclosable court outcomes and criminal charges. This covers things like pending court charges, findings of guilt, suspended sentences, convictions with served sentences, and other criminal convictions that aren't classified as spent convictions. Even minor offences like drink-driving, speeding, or shoplifting will appear if they're on record.
If you think there's an error in your results or want to dispute something, there'll be a link included with your certificate to start the dispute process. Just follow that link, fill out the form with the details of your concern, and we'll lodge your dispute with the National Police Checking Service and keep you updated.
All information is kept confidential as an ACIC accredited agency CrimCheck follows a strict privacy policy to ensure that all information remains confidential. Our secure portal ensures that your data remains secure and confidential at all times and no private data is stored by CrimCheck to maintain confidentiality.
If you find an error in your results or you would like to dispute anything a link will be provided along with your certificate that you can follow. We will then send you a form to fill out detailing your issue. Once you have submitted this form we will lodge your dispute with the National Police Checking Service. Any updates will be sent to you.
Yes a NCCHC is Australia wide and it will include history from all States and Territories and is valid in all States and Territories.
A Nationally Coordinated Criminal History Check shows all disclosable court outcomes and criminal charges. This includes any pending court charges, findings of guilt, suspended sentences, convictions leading to served sentences, and all other criminal convictions that are not classed as spent convictions. Criminal convictions include crimes such as drink-driving, speeding or shoplifting. Your Nationally Coordinated Criminal History Check will turn up an NDCO if you have no criminal history.
This depends on the role and your employer's requirements. Some positions require you to disclose certain criminal history, while others do not. If you're unsure, check the job requirements or speak directly with your employer. Being honest and upfront about your circumstances can help build trust with a prospective employer.
A criminal record does not automatically prevent someone from working or volunteering. Employers and organisations generally assess any disclosed information based on its relevance to the role and any applicable legal or regulatory requirements.
A police check does not have an official expiry date. It is considered a point-in-time check that reflects criminal history information available on the date of issue. Many Organisations choose to renew checks every one to three years as part of their ongoing compliance requirements.
A criminal record does not automatically prevent someone from working or volunteering. Employers and Organisations assess any disclosed information based on its relevance to the role and any applicable legal or regulatory requirements. If you feel that the information included in your results is not correct, you can lodge a dispute by contacting us.
A NCCHC is a moment in time check so it is only accurate up to the time it is completed and will not be updated with any new information, because of this the check has no expiry it just depends how frequently the Company or Organisation wants the check updated.
Your results will show one of two outcomes: Disclosable Court Outcome (DCO) or No Disclosable Court Outcome (NDCO). Think of these as a simple yes or no—either there's a criminal history recorded, or there isn't.If your result shows NDCO, it means you have no disclosable criminal history on record.
If your result shows DCO, your certificate will include details of any disclosable court outcomes and criminal charges. This covers things like pending court charges, findings of guilt, suspended sentences, convictions with served sentences, and other criminal convictions that aren't classified as spent convictions. Even minor offences like drink-driving, speeding, or shoplifting will appear if they're on record.
If you think there's an error in your results or want to dispute something, there'll be a link included with your certificate to start the dispute process. Just follow that link, fill out the form with the details of your concern, and we'll lodge your dispute with the National Police Checking Service and keep you updated.
If you find an error in your results or you would like to dispute anything a link will be provided along with your certificate that you can follow. We will then send you a form to fill out detailing your issue. Once you have submitted this form we will lodge your dispute with the National Police Checking Service. Any updates will be sent to you.
Yes a NCCHC is Australia wide and it will include history from all States and Territories and is valid in all States and Territories.
A Nationally Coordinated Criminal History Check shows all disclosable court outcomes and criminal charges. This includes any pending court charges, findings of guilt, suspended sentences, convictions leading to served sentences, and all other criminal convictions that are not classed as spent convictions. Criminal convictions include crimes such as drink-driving, speeding or shoplifting. Your Nationally Coordinated Criminal History Check will turn up an NDCO if you have no criminal history.
The majority of Nationally Coordinated Criminal History Checks are returned within minutes of final lodgment through the CrimCheck portal. Some checks are referred for manual review by police agencies and can take between 2 and 15 business days.
As each country has their own policies and regulations regarding police checks there is no set time frame for how long a check will take and It will be largely dependent on the country the check is coming from. On average checks take between 7 and 21 business days (New Zealand should be same day) so allow plenty of time when you are applying for an International Police Check.
Most financial checks are returned within a few business days. More complex requests may take longer depending on the data sources required.
We understand speed matters, that's why the majority of our checks are returned within minutes of final lodgment, helping you make faster decisions without compromising on accuracy or compliance.
Unlike the days of postage Nationally Coordinated Criminal History Checks, online checks can now be completed much more quickly. In the majority of cases, a police check can be returned within minutes of final lodgment. This can be extended due to issues such as people with common names and information, as it takes longer to ensure that the results are appropriate for that person only.
Nationally Coordinated Criminal History Checks are conducted via all State and Federal Police Agencies, but even though this seems like a lot of work, CrimCheck’s streamlined processes can ensure a fast and accurate report.
The actual verification through IDMatch happens in seconds. Once you've uploaded your documents through our secure portal, the system checks them against government databases almost instantly. If everything matches up, your identity is confirmed and your police check application moves straight through to processing. Most people receive their police check results within 1-2 business days from the time they submit their application.
Most checks will be returned almost instantly or within minutes of final lodgment. However some checks may take longer than this so please allow up to 10 business days when completing your check.
CrimCheck does not use AI to process your information or in the processing of checks. Our ethical, secure screening is backed by 20 years of experience, responsive local support, and Not-For-Profit values that put people, integrity and trust at the centre of everything we do.
Our Privacy Policy is available here.
CrimCheck is accredited by the Australian Criminal Intelligence Commission (ACIC) and have an ISO 27001:2022 accreditation, meaning your information is secure.
Yes. As an ACIC-accredited police check provider, CrimCheck adheres strictly to the Privacy Act 1988. All applicant data is encrypted, stored entirely within Australia, and never sent offshore for processing.
All information is kept confidential as an ACIC accredited agency CrimCheck follows a strict privacy policy to ensure that all information remains confidential. Our secure portal ensures that your data remains secure and confidential at all times and no private data is stored by CrimCheck to maintain confidentiality.
Employment Checks for Individuals $60.00 (base cost including GST)
Volunteer/Student Checks for Individuals $23.10 (base cost including GST)
These costs include a digital copy of your police check Certificate. A print & post option for a physical copy of your police check Certificate is available for an additional $6.00 (including GST). Simply select this option when processing your check.
Before you begin, please ensure you have all your ID documents ready.
Looking for a business solution? We offer tailored B2B pricing designed to meet the needs of Organisations, Teams, and Enterprise customers. Contact us to find the right fit for your requirements.
Most often, the Employer the cost a police check. But this is not always necessarily the case. Certain Organisations need Applicants to pay for their own police checks so if you are applying for a job or volunteer position it is best to verify who covers the cost of the police check with your Employer or Organisation.
As each country has their own regulations and policies for how checks should be processed the cost can vary significantly. For pricing details please get in touch with us.
While Volunteer and Employee Nationally Coordinated Criminal History Checks (NCCHCs) provide the same type of information, the cost structure differs.
Volunteer checks are typically offered at a reduced rate, reflecting the non-paid nature of the role. In many cases, Organisations will cover the cost of the check on behalf of their volunteers. It is recommended that volunteers confirm with their Organisation whether the Nationally Coordinated Criminal History Check fee will be covered, or if they are expected to pay for it themselves.
CrimCheck Volunteer Check Cost $23.10 base cost
Yes. You can combine multiple check types for example a National police check with an International police check. To find out more please contact us.
An NCCHC is most commonly used for employment, volunteering, licensing, registration, and workforce screening. An Australian Federal Police (AFP) Check is generally required for immigration, citizenship, visa applications, or specific Commonwealth Government positions.
A WWCC assesses whether a person can legally work with children and typically provides a pass or fail outcome. A police clearance (or police check) can provide information about disclosable criminal history, giving employers a more comprehensive picture when assessing candidates.
Yes, a Nationally Coordinated Criminal History Check is the same as a national police check. They both refer to the same police records. These checks can also be referred to as police clearance and national clearance certificates.
Yes a NCCHC is Australia wide and it will include history from all States and Territories and is valid in all States and Territories.
Information is sourced through the National Police checking Service database, a secure National system that gathers criminal history information from police jurisdictions across Australia.
Organisations can direct Applicants to traditional channels such as police stations or participating post offices, which often involve paperwork and longer turnaround times. Alternatively, Businesses can partner with an ACIC-accredited online provider such as CrimCheck and manage police checks through a streamlined digital platform that removes administrative friction.
Applicants must generally supply four identification documents in accordance with ACIC identity verification requirements. This typically includes one Commencement of Identity document, one Primary Use in the Community document, and two Secondary documents.
Just make sure your documents are current and the photos or scans you upload are clear and easy to read. Take photos in good lighting, make sure all four corners of the document are visible, and check that text isn't blurry or cut off. You'll need to provide one commencement document (like a birth certificate or passport), one primary use document (like a driver's licence), and one secondary document (like a Medicare card). Our system will guide you through exactly what's needed when you start your application. Refer to our Identity Types Page for more detailed information.
Our Board is made up of eight dedicated Volunteers who generously contribute their time, expertise, and Professional insight to guide our Not-For-Profit Organisation. Their leadership helps ensure we remain effective, accountable, and true to our purpose.
CrimCheck began back in 2006 and for almost two decades, CrimCheck has helped Organisations make informed hiring decisions through secure and reliable background checks. At the same time, every check contributes to programs that support vulnerable members of the Community.
When you choose CrimCheck, you're choosing a provider that combines trusted screening with genuine social impact.
CrimCheck is a registered Not-For-Profit and Charity Organisation registered to the Australian Charities and Not-For-Profits Commission (ACNC).
For almost two decades, CrimCheck has helped Organisations make informed hiring decisions through secure and reliable background checks.At the same time, every check contributes to programs that support vulnerable members of the Community.
When you choose CrimCheck, you're choosing a provider that combines trusted screening with genuine social impact.
CrimCheck is accredited by The Australian Criminal Intelligence Commission (ACIC) to help you apply for and submit a Nationally Coordinated Criminal History Check (check), commonly know as a police check. We are entrusted with direct access to the National Police Checking Service (NPCS) and play a vital role to help safeguard the Australian community.
Screen with Confidence, Backed by Purpose.
Confirm the authenticity of an existing CrimCheck check result securely and easily.
Verify a Check
